She was happy with the job. She still would not recommend you.
That is the expensive part, and it has nothing to do with the work. Here is where it actually goes.
- The crew shows up Tuesday. Nobody told her Tuesday was the day.
- Work happens for 3 days. She watches out the kitchen window and guesses.
- Something changes on site. She finds out when she gets home.
- Your office spends half the week answering "is somebody coming today."
- The job finishes. The next thing she hears from you is an invoice.
- She tells her neighbor the work was great and it was impossible to get an answer out of anybody.
What we build for this.
The system · Customer Updates
She hears from you the day before the crew comes, on the day something changes, and the hour a job closes. Built from what your crew already sent, so nobody in your office writes any of it.
In your words, not a template. She should read it and hear you, because a message that sounds like software gets the same attention as a mailer.
What you see afterward.
- What every customer has been told, and when.
- Who has not heard anything in a week.
- Which jobs finished without anybody closing the loop.
- How many "where's my crew" calls your office is still taking.
What it does not do.
It does not promise anybody a date. Dates come from you. A missed date costs more than silence does.
It does not ask for reviews on your behalf. If you want that, it is a separate conversation and you should be the one asking.
It does not message anybody you have not worked for. This is for customers with a job open, not a list.
How this goes.
30 minutes on the phone. 1 hour at your shop. One page back in 2 days. All of that is free. Then $1,000 down and 2 weeks to the first thing running.